Son4d Privacy Policy – Our Commitment to Protecting Your Personal Data

1 Introduction & Scope of the Privacy Policy

Son4d is an online sports betting and casino platform serving players across Malaysia. We understand that trust is the foundation of our relationship with every member — and that trust is built largely on how we handle your personal information.

This Privacy Policy ("Policy") describes son4d's practices for collecting, using, storing, and protecting personal data in relation to all users of our platform, including registered members, website visitors, and anyone who communicates with us through any channel.

This policy applies to all services offered by son4d, including Malaysia Super League and EPL football betting, live casino games, baccarat, slots, lottery, cricket, and all other services available on the platform. It also applies to all your interactions with son4d's customer support team.

2 Personal Data We Collect

2.1 Data You Provide Directly

When you register a son4d account, make a deposit, contact customer support, or fill in any form on the platform, you are providing us with personal data directly. This data includes:

• Full name as per Malaysian identification document (MyKad or passport)
• Date of birth and gender
• An active Malaysian mobile number
• Valid email address
• Payment method details (e.g., Touch 'n Go account number, bank account number for DuitNow or FPX)
• Identity verification documents when required for the KYC (Know Your Customer) process

2.2 Automatically Collected Data

When you use the son4d platform, we automatically collect certain information through standard industry tracking technologies:

• IP address and network information
• Device type and model used (smartphone, laptop, etc.)
• Operating system and web browser version
• Betting history and gaming activity within the son4d platform
• Account login and logout records with timestamps
• Cookie data and related tracking technologies

3 How We Use Your Personal Data

Son4d uses collected personal data solely for the following purposes, each directly related to delivering our services to you:

• Identity and age verification: Verifying that you meet the minimum age requirement of 18 and confirming your identity for KYC regulatory compliance.
• Financial transaction processing: Processes deposits and withdrawals in Malaysian Ringgit (RM) via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
• Service provision: Accurately settling Sports Betting, casino games, and all platform activity.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and the use of duplicate accounts.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support.
• Service communications: Sends important notifications related to your account, security, and changes to our terms.
• Responsible gaming: Monitoring gameplay patterns to identify and assist members who may be experiencing gambling-related issues.
• Platform improvements: Analysing usage data to continuously improve the son4d user experience.

4 Legal Basis for Data Processing

Son4d processes your personal data on valid legal grounds. Depending on the type of data and its intended purpose, the applicable legal bases include:

• Contract fulfilment: Processing is necessary to fulfil the membership agreement with son4d — including processing MYR payments and settling bets.
• Legal compliance: son4d is required by applicable laws and regulations to collect, retain, and process certain data, primarily for anti-money laundering and identity verification purposes.
• Legitimate interests: Certain purposes such as platform security, fraud prevention, and service improvement are within the legitimate interests of son4d and its members.
• Consent: For optional marketing purposes and promotional communications, we rely on your consent, which may be withdrawn at any time.

5 Data Sharing & Disclosure

Son4d does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, we may share your data with the following categories of selected third parties, strictly on a need-to-know basis:

5.1 Trusted Service Providers

We partner with carefully selected third-party service providers to support son4d's operations, including payment processors Touch 'n Go, GrabPay, DuitNow and local Malaysian banks, identity verification service providers, and gaming platform technology providers. All these providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.

5.2 Relevant Authorities

Son4d may disclose your data to government authorities or regulatory bodies if required by Malaysian law or a valid court order. In such circumstances, we will endeavour to notify you in advance unless prohibited from doing so by law.

6 International Data Transfers

Your personal data may be processed or stored on servers located outside Malaysia. When this occurs, son4d ensures that your data receives a level of protection equivalent to or greater than that required under Malaysian data protection law.

Son4d only transfers data to countries with adequate data protection standards or through approved transfer mechanisms, including the use of standard contractual clauses and legally binding data processing agreements with all data recipients outside Malaysia.

7 Data Security & Information Protection

Son4d implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or inadvertent disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your platform and son4d's servers
• Encryption of sensitive data such as passwords and financial information in the database
• Strict access controls — only trained personnel with a legitimate need may access members' personal data
• Round-the-clock 24/7 security monitoring to detect cyber threats
• Regular security audits conducted by independent cybersecurity experts
• Two-factor authentication (2FA) procedures for access to critical systems
• Secure data backups and a tested disaster recovery plan

While no security system can be guaranteed 100% secure, son4d is committed to continually enhancing our security measures in line with the latest cybersecurity threats. You also play an important role in protecting your account — never share your password and always log out on shared devices.

8 Data Retention Period

Son4d does not retain your personal data for longer than is necessary for the original purpose of collection, or as required under applicable Malaysian law. In general:

• Identity and KYC verification data is retained for the full duration of your active account, plus any additional period required by law.
• Financial transaction records in MYR are retained for 7 years in accordance with Malaysian legal compliance requirements.
• Game and betting history is retained for 3 years for dispute resolution and responsible gambling purposes.
• Technical data and security logs are retained for 12 months.
• Customer support communication records are retained for 2 years.

When data is no longer needed and there is no legal obligation to retain it, son4d will securely delete or anonymise that data.

9 Your Personal Data Rights

As a son4d member, you have the following rights regarding your personal data. To exercise any of these rights, please contact the son4d customer support team via live chat or email at support@son4d.ws.